Service agreement
All services provided by Thrive in Life Care are governed by a Service Agreement entered into with each participant or their nominee before services commence. The Service Agreement outlines the supports to be provided, your rights and responsibilities, and our obligations as your registered NDIS provider.
NDIS Price Guide compliance
All services are priced in accordance with the current NDIS Pricing Arrangements and Price Limits. We will never charge above the published NDIS price guide rates for funded supports.
Participant rights
As a participant receiving services from Thrive in Life Care, you have the right to:
- Receive safe, quality, and respectful support
- Be treated with dignity and without discrimination
- Make decisions about your own supports
- Raise a complaint without fear of retribution
- End your service agreement with appropriate notice
Feedback and complaints
We take all feedback seriously. If you are not satisfied with any aspect of our service, we encourage you to contact us directly. You may also contact the NDIS Quality and Safeguards Commission at ndiscommission.gov.au.